Claims


At Teevee Insurance Brokers we take pride in our claims servicing and handling.

Our staff is fully qualified and have the experience to handle your claims in a fast and efficient manner. Teevee Insurance Brokers will guide you through the claims process from start to end.


Our office hours are 8:30am to 5:00pm, Monday to Friday.

Our emergency contact is Simon Kuria on 0722 459 404 or claims@teeveeinsurance.com

It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;


  • Take all reasonable steps to prevent any further loss
  • In the case of a burglary / theft / malicious damage, the incident should be reported to the police
  • In the case of a liability claim - do not admit liability
  • Providing you with emergency instructions at the time of loss
  • Providing claim forms or advice on phone lodging new claims
  • Advise you on what documents will be required to support your claim
  • Submit claims directly to the Insurer in a detailed and professional manner
  • Inform you on how the claim is progressing when required
  • Recommend the appointment of other professional advisers if necessary
  • Actively work with your Insurer to resolve and negotiate claims effectively and promptly
  • Arrange for progressive (on account) payments for large claims
  • Ensure timely receipt of settlement cheques from your Insurer
  • Ongoing reviews of the claim at hand to ensure the procedure is travelling smoothly
  • Act on your behalf to ensure you receive an optimum and fair claim settlement