At Teevee Insurance Brokers we take pride in our claims servicing and handling.

Our staff is fully qualified and have the experience to handle your claims in a fast and efficient manner. Teevee Insurance Brokers will guide you through the claims process from start to end.

Our office hours are 8:30am to 5:00pm, Monday to Friday.

Our emergency contact is Simon Kuria on 0722 459 404 or

It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;

  • Take all reasonable steps to prevent any further loss
  • In the case of a burglary / theft / malicious damage, the incident should be reported to the police
  • In the case of a liability claim - do not admit liability
  • Providing you with emergency instructions at the time of loss
  • Providing claim forms or advice on phone lodging new claims
  • Advise you on what documents will be required to support your claim
  • Submit claims directly to the Insurer in a detailed and professional manner
  • Inform you on how the claim is progressing when required
  • Recommend the appointment of other professional advisers if necessary
  • Actively work with your Insurer to resolve and negotiate claims effectively and promptly
  • Arrange for progressive (on account) payments for large claims
  • Ensure timely receipt of settlement cheques from your Insurer
  • Ongoing reviews of the claim at hand to ensure the procedure is travelling smoothly
  • Act on your behalf to ensure you receive an optimum and fair claim settlement